Customer Care & Experience
If you have questions about any of our products or services, call us toll-free at 1-800-387-9844. We can provide information about any of our affordable and convenient insurance plans.
30-Day Satisfaction Guarantee
To ensure that you're happy, we give you 30 days to review your plan. If you're not satisfied - for whatever reason - simply send us back your insurance certificate within 30 days of receiving it. We'll cancel your policy and refund any premiums you've paid. No hassle and no questions asked.
Consumer Code of Ethics
We are committed to providing you with helpful information and assistance on life and health insurance as a member of the Canadian Life and Health Insurance Association (CLHIA). Since 1990, all life and health insurance companies that are members of the CLHIA adhere to the Consumer Code of Ethics, as a condition of membership. This Code focuses on fair treatment of consumers through a competitive marketplace, clear and straightforward advertising, competent sales and services, and the respect and safeguarding of the privacy of consumers.
How to Resolve Your Complaints
It's our aim to find a fair and timely solution to your concerns or issues with a product or service offered through ScotiaLife Financial - we put customers first. Find out how to have your complaint resolved quickly.
The life and health insurance industry offers practical consumer guides on a wide range of life and health insurance products. These publications contain useful information and advice on products, the kind of coverage that is available, how to select and deal with an intermediary, and many other practical tips.
- A Guide to Life Insurance ( 3.9 mb)
- A Guide to Supplementary Health Insurance ( 700 kb)
- Disability Insurance:
Where Will the Money Come From if You're Disabled? ( 8.9 mb)