Contact Us

We are here to help you with any questions, inquiries or concerns you may have 

Know that your Scotiabank debts are covered if you become ill, disabled, or pass away.

Scotia Mortgage Protection
Mon-Fri (8am-8pm ET)
Scotia Line of Credit Protection
Mon-Fri (8am-8pm ET)
Scotia Credit Card Protection
Mon-Fri (8am-8pm ET)
Scotia Plan Loan Life & Disability Protection
Mon-Fri (8am-8pm ET)
1-800-387-2671  (Canada Life)
Scotia Business Loan Protection
Mon-Fri (8am-6pm ET)

Resolving Complaints 

We are dedicated to ensuring that every effort is made to resolve your concerns about our Creditor Insurance products. If you have a complaint about your creditor insurance coverage, please call us through the following steps. We would be happy to assist you.

Creditor Insurance
Mon-Fri (8am-8pm ET)

Office of the President

English 1-877-700-0043 (in Toronto 416-933-1700)
French 1-877-700-0044 (in Toronto 416-933-1780)
Fax 1-877-700-0045 (in Toronto 416-933-1777)

The President, Scotiabank
44 King St West, Toronto, Ontario M5H 1H1

Scotiabank Ombudsman
Mail  44 King Street West
Toronto, Ontario M5H1H1

Fax 1-866-787-7061
Telephone 1-800-785-8772 (in Toronto 416-933-3299)

You may contact an External Complaints Body for banking complaints; ADR Chambers Banking Ombudsman (ADRBO)

ADRBO has been appointed to undertake an impartial review of unresolved banking complaints. If you are not satisfied with our Ombudsman’s response, you can refer your complaint to the ADRBO. While we would expect to resolve your complaint within 90 days, if our best efforts have been unable to provide a resolution in that time, you may refer your complaint to the ADRBO.


Mail: ADR Chambers Banking Ombudsman

P.O. Box 1006 31 Adelaide Street East Toronto, Ontario M5C2K4

Fax: 1-877-803-5127

Telephone: 1-800-941-3655

If your complaint or inquiry concerns any consumer provision found in federal law, please contact the Financial Consumer Agency of Canada at 1-866-461-3222 or in writing at:

Financial Consumer Agency of Canada
427 Laurier Avenue West, 6th Floor
Ottawa, Ontario, K1R 1B9