Contact Us

We are here to help you with any questions, inquiries or concerns you may have 

We're here to answer any of your questions

DEPARTMENTSHOURSPHONE NUMBER
Sales

Monday to Friday 8 am-6 pm
Saturday 9 am-5 pm

Your local time

1-833-224-7306
Service

Have a question? Access online chat or view our FAQs

Monday to Friday 8 am-6 pm
Saturday 9 am- 5 pm

Your local time

1-833-224-7305
Claims

24/7  

Submit a claim

1-833-223-8743

Resolving Complaints

We are dedicated to ensuring that every effort is made to resolve your concerns about insurance products and services offered by Scotia Insurance. 

A complaint is an expression of dissatisfaction about your insurance product or the services provided in connection with your insurance product that persists after being considered and examined at the operational level capable of making a decision on the matter. It does not include a pure request for information. 

Please follow the Scotia Home & Auto Insurance Complaint Procedures through link: https://home-auto.scotiainsurance.com/complaints-procedures

A record of your complaint will be maintained and updated through the complaint examination and resolution process and will be retained for the period required by law. For Quebec customers, your complaint will be registered and you will receive a notice of the registration of your complaint.